Some managers dream of creating their own call center. To do this, you need to expand your office and install additional telephone lines. It is known it is very expensive when you employ conventional telephony because the call center can have 100 or more lines. In this case, the best alternatives are:
- Co-operation with service companies that provide "cloud" for cheap calls.
- Organization of VoIP telephony, by installing the appropriate equipment to terminate calls.
Selecting the way to organize a call center depends on the competence of the head manager and his desire to spend money on the installation of equipment, as well as how much the company has in the budget. Some businessmen want to get all in one. For them, the former option is ideal. But it is worth mentioning that such service resources are intermediary companies that provide traffic for other users at a lower cost than that of conventional telephony but they are considerably more expensive compared to the connection of gateways to terminate.
If a company needs to land much traffic at the lowest price, as well as interested in the high-quality communication and in the expansion of telephone lines in the future, it is better to give preference to the second option.
According to successful entrepreneurs, their profits have increased significantly using this kind of connection. Stable connection, functionality, and efficiency of communication are the main indicators of this communication option to organize a call center. Nowadays, VoIP gateways are capable of withstanding the most unbelievable call loads.
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VoIP-telephony allows you to organize a call center even where the ordinary telephone lines are problematic to have. Devices can be connected to analog, digital, internal and external PBX. All you need is the Internet and telephone.
A VoIP GSM gateway can receive calls via several channels. The device will not miss a single call from a customer. If accepting the calls for any reason is not possible, you can forward them to other free lines or mobile phones of employees. Calls can be simultaneously received via these channels and forwarded to the right department. Using the “Call Back” function, you can dial office phones without any extra costs.
Calls are recorded in a database using CDR, indicating the call duration and reason for its completion. Head managers of many companies connect the CDR-recording function to track the quality of service by its staff and increase the competitiveness of the enterprise.
Using call termination services, you can send files of various sizes, carry out the online consultation, send photos, audio or video information to greatly simplify the work on orders and increase profits.
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